Privacy Policy

Who We Are

This website is operated by BARTOSS Limited (London, United Kingdom) and BARTOSS K.K. (Tokyo, Japan), collectively referred to as "BARTOSS," "we," "us," or "our."

• BARTOSS Limited — registered in England and Wales
• BARTOSS K.K. — registered in Japan

For privacy inquiries, contact us at: contact@bartoss.com

What Data We Collect

Information You Provide Directly

When you use our contact form or book an appointment, we collect:

• Your name
• Company name
• Email address
• The content of your message
• How you found us (if provided)

Information Collected Automatically

When you visit our website, we automatically collect:

• Pages visited and time spent on each page
• Referring website or source
• Browser type and device information
• Approximate geographic location (country/region level, not precise)
• IP address (anonymized)

This data is collected through Google Analytics 4. We use IP anonymization to protect your privacy.

Cookies

We use the following cookies:

We do not use advertising cookies or tracking pixels.

How We Use Your Data

We use the information we collect to:

• Respond to your inquiries and messages
• Schedule and manage appointments
• Understand how visitors use our website so we can improve it
• Communicate with you about our services if you have contacted us

We do not:

• Sell your personal data to third parties
• Use your data for automated decision-making or profiling
• Send unsolicited marketing emails unless you have explicitly opted in

Third-Party Services

We use the following third-party services that may process your data:

Data Storage and Security

• Contact form submissions are stored securely in Google Cloud (Firebase).
• We retain your contact information for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
• We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, or destruction.

Your Rights

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under GDPR:

• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate data
• Erasure — Request deletion of your personal data
• Restriction — Request that we limit how we use your data
• Portability — Request your data in a structured, machine-readable format
• Objection — Object to our processing of your data

If you are located in Japan, your rights are protected under the Act on the Protection of Personal Information (APPI).

To exercise any of these rights, contact us at: contact@bartoss.com

We will respond to your request within 30 days.

International Data Transfers

Your data may be transferred between Japan and the United Kingdom as part of our normal business operations. Both countries maintain adequate data protection standards recognized by relevant authorities.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.